Terms of Service

These Terms of Service ("Terms") govern the rights, obligations, responsibilities, and other matters between members and NXD ("Company") in connection with the use of Scenes and all ancillary services ("Service") operated by the Company. By agreeing to these Terms, you may use those services without entering into separate usage agreements.

The following terms are defined as follows:

• (a) "Service" means the AI chat service and related content and software provided by the Company to members via wired or wireless devices.

• (b) "Member" means a user who has agreed to these Terms and the provision of personal information and has been granted the right to use the Service by the Company.

• (c) "Hearts" means the digital currency purchased by members through in-app purchases or other means in order to use certain features within the Service, such as sending AI chat messages.

Terms not defined in this Article shall be interpreted in accordance with individual terms of service, service guides, applicable laws, and general commercial practices.

1. The Company shall display the contents of these Terms on the Service screen or provide them via a separate linked screen or pop-up so that members can easily review them.

2. The Company may amend these Terms to the extent permitted by applicable law.

3. When amending these Terms, the Company shall notify members of the amended content and the effective date by posting on the Service no later than 7 days before the effective date. In the case of changes unfavorable to members, notice shall be given no later than 30 days before the effective date.

4. If the Company clearly notifies members that failure to express an objection before the effective date will be deemed as consent to the amended Terms, and a member does not explicitly object, the member shall be deemed to have agreed to the amended Terms.

5. A member who does not agree to the amended Terms may express their objection and terminate the service agreement before the effective date.

1. The Company may establish separate operating policies in addition to these Terms.

2. Matters not stipulated in these Terms or questions of interpretation shall be governed by operating policies, service guides, and applicable laws.

1. A service agreement is formed when a prospective member submits a service application by agreeing to these Terms and the Privacy Policy and completing the membership registration process, and the Company approves the application.

2. Agreement to these Terms during membership registration is completed by checking the agreement box or clicking the button.

1. Prospective members must provide the personal information requested by the Company during the registration process. Personal information provided to the Company is managed and protected in accordance with the Privacy Policy.

2. The Company may require identity verification when necessary. In such cases, the Company will not use the collected information for purposes other than those stated in advance.

3. Applicants must enter their real name and up-to-date information, and must update their information if changes occur. Members who fail to do so bear full responsibility for any disadvantages resulting from inaccurate or outdated information and cannot seek compensation or protection from the Company after the fact.

4. All accounts created using another person's identity will be deleted, and the member may be subject to punishment under applicable law.

1. The Company shall, in principle, approve applications submitted with accurate information in accordance with the registration process, provided there are no technical or administrative issues at the time of application. However, the Company may refuse to approve or may later revoke approval or terminate the agreement in the following cases:

   • Application using a false name or another person's identity

   • False or incomplete information in the application

   • Application for purposes harmful to public order or morals

   • Application for purposes that cause harm to the Company or for illegal profit

   • Application to use the Service for commercial business without the Company's consent

   • Violation of these Terms or failure to meet application requirements

   • Other cases where the Company reasonably believes the applicant may engage in inappropriate conduct

2. The Company may restrict or defer approval in the following cases until the cause is resolved:

   • Insufficient service capacity that cannot be expanded in the short term

   • Service failures

   • Other unavoidable reasons

   • Re-registration applications from members who withdrew within the past 30 days

1. Members may terminate the service agreement at any time through the account deletion menu in the Service settings.

2. The Company may restrict or terminate a member's service use in accordance with usage restriction policies if the member violates Article 12 or engages in the following:

   • Corrective orders from relevant public authorities such as the Korea Communications Standards Commission

   • Violation of applicable laws or the Company's usage restriction policies

3. Members may review service operating policies, user obligations, and sanctions for violations within the Service. The Company will notify the relevant member of the reason for sanctions, and the member may file an objection through the customer service process.

4. The Company may restrict service use for members found to be minors under the age of 19, or where a legal guardian lawfully requests restriction for a person without legal capacity.

5. Re-registration is available immediately after withdrawal, but the Company may refuse re-registration for members who have been restricted under these Terms or policies.

1. Members may access their personal information management page through the "My Info" menu or linked menus within the Service and may view or modify their information at any time. However, certain account information necessary for service management cannot be modified. The Company may request identity verification or supporting documents when required.

2. Member IDs (email addresses) are, in principle, non-changeable. To change an ID, the member must deactivate the current ID and re-register with a new one.

3. Members must diligently manage their information and update it when changes occur. The Company is not responsible for any damages resulting from delayed or omitted updates.

4. Members bear full responsibility for all management of their account. All liability for damages arising from the member's use of their account, including unauthorized use by third parties, rests with the member.

1. The Company establishes and operates a privacy policy in accordance with applicable laws to protect members' personal information, including registration information. The Company's privacy policy does not apply to external sites linked from the Company's official website.

2. The Company is not responsible for any information exposed due to a member's own fault.

3. When necessary for identity verification, the Company may notify the member or applicant of the reason and request identification. In such cases, the information will only be used for the stated purpose.

1. The Company shall make every effort to provide continuous and stable service to members as stipulated in these Terms.

2. The Company shall promptly repair or restore any equipment failures or loss, even without fault on the part of the Company, unless there are unavoidable reasons.

3. The Company shall maintain security systems to protect members' personal information and comply with its privacy policy.

4. When a member's complaint or claim is objectively found to be legitimate, the Company shall process it promptly through appropriate procedures. If immediate processing is not possible, the Company shall notify the member of the reason and expected resolution timeline.

5. The Company shall make efforts to provide convenience to members throughout the service agreement lifecycle, including contract formation, changes, and termination.

1. Members must comply with these Terms, other rules set by the Company, and Company announcements, and must not engage in conduct that interferes with the Company's operations or damages its reputation.

2. If a member's address, contact information, email, or other agreement details change, they must update this information within the Service. Responsibility for damages arising from failure to update rests with the member.

3. Members must not use the following as IDs, nicknames, or other names within the Service:

   • Names that impersonate or closely resemble official operators of the Company's services, causing confusion

   • Names containing sexual, obscene, or violent content

   • Names that may infringe on third-party trademarks or copyrights

   • Names containing profanity, slang, antisocial content, or content that violates applicable laws

4. Without the Company's explicit consent, members may not sell or gift their service usage rights or other rights under the service agreement, or use intangible assets within the Service (including Hearts) as collateral.

5. Members must not use the Service for purposes other than its intended use. The following acts are prohibited and may result in service restriction, account deletion, referral to law enforcement, or other appropriate sanctions:

   • Providing false personal information during registration or information updates

   • Misappropriating or improperly using another person's personal information

   • Buying, selling, or facilitating the purchase or sale of account IDs, Hearts, or similar items for cash

   • Impersonating Company management or employees

   • Modifying the Company's client programs, hacking the Company's servers, arbitrarily altering websites or posted information, or using the Service in abnormal ways without special authorization from the Company

   • Exploiting bugs in the Company's programs

   • Engaging in promotional activities within the Service or on the website without the Company's prior consent

   • Harassing or threatening other members, or causing pain, harm, or inconvenience to others through the AI chat feature

   • Collecting or storing other members' personal information

   • Reproducing, publishing, broadcasting, or providing to third parties information obtained through the Service without the Company's prior consent

   • Distributing content that infringes on others' patents, trademarks, trade secrets, copyrights, or other intellectual property rights

   • Transmitting, posting, or distributing obscene or indecent content in violation of the Youth Protection Act or Criminal Act

   • Transmitting, posting, or distributing content that seriously insults others or invades their privacy

   • Any act that alters the intended use or design of the Service, or interferes with or deliberately disrupts the Service

   • Violation of these Terms or other Company rules, or other acts that violate applicable laws

1. The Company shall provide service from the time a service agreement is formed. However, certain services may commence on a specified future date at the Company's discretion.

2. The Company may classify member tiers and differentiate service access based on usage time, frequency, and scope.

3. The Service includes both free and paid features. Members wishing to use paid features may do so by charging Hearts.

1. The Company may offer test services to members for a limited period prior to the official launch of new services. Test subjects, periods, and related details will be announced through service notices.

2. During the test period, service data may be changed, added, or deleted, and server maintenance may occur at any time. All data stored during the test period may be reset.

3. The Company may collect device and system specification information from users during the test period to identify errors and stabilize the service, but will not collect such information together with personally identifiable information.

4. Since test services are not complete products, the Company expressly notifies members that various failures and errors may cause harm during testing. Members may only participate after acknowledging these risks and agreeing to hold the Company harmless for resulting damages.

1. The Company may change all or part of the Service for operational or technical reasons when there is a legitimate cause.

2. In the event of changes to the content, method of use, or hours of the Service, the Company shall post a notice on the Service's main screen or notify members via email or other means at least 7 days before the change. If the change is unfavorable to consumers, notice must be given at least 30 days in advance.

3. The Company may modify, suspend, or discontinue some or all free services based on policy or operational needs, and shall not provide separate compensation to members in such cases, unless otherwise required by applicable law.

1. The Company may provide members with information deemed necessary for service use by posting on the Service screen or notifying via email, push notifications, or other means.

2. The Company may collect and process additional personal information for the purpose of improving the Service or introducing services to members, subject to member consent.

1. The Company shall, in principle, provide the Service 24 hours a day, 365 days a year, unless there are special operational or technical reasons. However, the Service may be temporarily suspended for a period deemed necessary for operational reasons such as scheduled maintenance, server upgrades, or replacements, in which case the Company shall notify members in advance within the Service.

2. Notwithstanding the above, the Company may temporarily restrict or suspend the Service without prior notice in cases of emergencies such as natural disasters or hacking, in which case the Company may notify members after the fact.

3. The Company may restrict or suspend all or part of the Service in the event of a national emergency, power outage, service equipment failure, or excessive service demand that prevents normal service provision. The Company shall notify members of the reason and duration before or after the event.

4. The Company may divide the Service into specific segments and designate separate available hours for each segment, with advance notice.

5. The Company may conduct scheduled maintenance as needed to ensure stable service provision, and the schedule and duration of maintenance shall be announced within the Service.

The Company values members' posts and makes every effort to protect them from alteration, damage, or deletion. However, the Company may delete posts without prior notice and may restrict, suspend, or revoke membership in the following cases:

• Content that seriously insults or damages the reputation of other members or third parties

• Distribution or linking of content that violates public order or morals

• Content that promotes illegal copying or hacking

• Commercial advertisements

• Content objectively recognized as being associated with criminal activity

• Content that infringes on the copyrights or other rights of other users or third parties

• Content that violates the Company's posting guidelines or is inappropriate for the relevant board

• Content that otherwise violates applicable laws

1. The Company may display advertisements to provide ongoing services to members, and members are deemed to consent to advertisements displayed during use of the Service.

2. The Company is not responsible for any losses or damages resulting from members' participation in, communication with, or transactions with advertisers displayed on or through the Service.

1. Members may request cancellation and withdrawal from purchase of Hearts within 7 days of purchase. However, cancellation and withdrawal may be restricted for Hearts that have already been used after purchase.

2. Withdrawal from purchase may be requested through the process established by the Company. The Company will process refunds after confirming the request and relevant facts.

3. Promotional Hearts provided free of charge by the Company are excluded from refund eligibility.

4. If a member's account is suspended or deleted due to a violation of these Terms, refunds for remaining Hearts may not be provided.

5. Other specific matters regarding refunds shall be governed by the Act on Consumer Protection in Electronic Commerce and other applicable laws.

1. If a member causes damage to the Company by violating these Terms or applicable laws, the member shall compensate the Company for damages resulting from such violations.

2. If the Company receives damage claims, lawsuits, or other objections from third parties due to a member's illegal conduct or violation of these Terms while using the Service, the member shall indemnify the Company at the member's own cost and expense. If the Company is not indemnified, the member shall be liable for all resulting damages.

3. The Company is not liable for damages incurred by members in connection with free services, except in cases of intentional or grossly negligent acts by the Company.

1. The Company is exempt from liability for service provision in cases of force majeure such as natural disasters or equivalent events.

2. The Company is not liable for service restrictions, post deletion, or service failures caused by the member's own fault.

3. The Company is not liable for issues arising from the telecommunications network usage environment or from the member's own device or equipment without intentional or negligent conduct by the Company.

4. The Company is not liable for the reliability or accuracy of information and materials posted by members in connection with the Service.

5. The Company is not liable for any disadvantages arising from changes made by a member to their own personal information or account.

6. The Company bears no responsibility for transactions or other relationships formed between members or between members and third parties through the Service.

In addition to these Terms, the Company may establish individual service terms and operating policies. In the event of a conflict between these Terms and individual service terms or operating policies, the individual service terms and operating policies shall take precedence. Matters not stipulated in these Terms or questions of interpretation shall be governed by individual service terms and applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Content Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Content User Protection Guidelines, and the Consumer Dispute Resolution Standards.

1. In the event of a dispute between the Company and a member, both parties shall make efforts to resolve the dispute amicably.

2. If a dispute cannot be resolved, the laws of the Republic of Korea shall govern any litigation brought between the Company and a member.

3. Jurisdiction over disputes between the Company and members shall be determined in accordance with the provisions of the Civil Procedure Act.

Addendum Effective Date: March 9, 2026